RICARDO PINEDA

General Manager
Résumé
I have served five years as a general manager of Country Inn and Suites hotel.

Objective

To utilize honed skills in decisive judgment, critical thinking, delegation skills, and the ability to multitask effectively with minimum supervision in a fast-paced and challenging environment. To focus these skills in advancing a customer-oriented company.
Personal strengths include the ability to be a team player; capacity to lead when called upon to do so; a commitment to work excellence; dependability; and willingness to enhance my skills so that I remain abreast of new developments in my field.

Work Experience

General Manager

Country Inn & Suites
Sterling, VA

  • 2007 - Present

Responsible all aspects of the hotel operations including: guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development. Proficient in Micros Opera PMS, Microsoft Office Word, Excel, and PowerPoint. Improved total guest satisfaction scores by more than 5 points and service scores by 5 points.

Responsibilities include:

  • Hotel Management
  • Profit and Loss Management
  • Client Relations Management
  • Guest Service Development
  • Leadership and Team Building
  • Policy and Procedure Compliance
  • Training and Motivation
  • Recruitment and Staffing
  • Budget Development and Administration

Accounts Payable Manager

Fairbrook Hotels, LLC
Herndon, VA

  • 2006 - 2007

Performed accounting and clerical tasks related to the efficient maintenance and processing of accounts payable transactions for Country Inn & Suites Sterling, VA and Hampton Inn & Suites Herndon, VA.

Responsibilities include:

  • Reviewing invoices and check requests
  • Sorting and matching invoices and check requests
  • Setting invoices up for payment
  • Processing check requests
  • Preparing and processing accounts payable checks, wire transfers and ACH payments
  • Reconciliating payments
  • Preparing analysis of accounts
  • Monitoring accounts to ensure payments are up to date
  • Resolving invoice discrepancies
  • Maintaining vendor files
  • Corresponding with vendors and responding to inquiries
  • Producing monthly reports
  • Assisting in month end closing

Assistant General manager

country Inn & Suites
Sterling, VA

  • 2004 - 2006

Supported the General Manager with all aspects of the hotel operations, hotel management and financial activities and sales.

Responsibilities include:

  • Guest Service Development
  • Leadership and Team Building
  • Policy and Procedure Compliance
  • Training and Motivation
  • Recruitment and Staffing

Front Desk Manager

Country Inn & Suites
Sterling, VA

  • 2003 - 2004

Responsible for all duties of the front desk operation, including:

  • Training and Motivation
  • Inter-department communications
  • Staff scheduling

Front Desk Agent

country Inn & Suites
Sterling, VA

  • 2001 - 2003

Responsible for greeting and registering guests, providing outstanding guest service during their stay, settling the guests’ accounts upon completion of their stay, answering phone calls, making and modifying reservations and concierge duties. Employee of Year award winner.

Breakfast Host

country Inn & Suites
Sterling, VA

  • 2000 - 2001

Responsible for welcoming customers and responding to any request in the breakfast room area, for setting up the daily complimentary continental breakfast, ensuring that the breakfast items were well stocked, ordering supplies, and cleaning up after breakfast.

Education

Carlson Hotels Worldwide - Minnetonka, MN

2008

General Managers School.

Universidad Salvadorena Alberto Masferrer - San Salvador, El Salvador

1997 - 1999