Responsible all aspects of the hotel operations including: guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development. Proficient in Micros Opera PMS, Microsoft Office Word, Excel, and PowerPoint. Improved total guest satisfaction scores by more than 5 points and service scores by 5 points.
Performed accounting and clerical tasks related to the efficient maintenance and processing of accounts payable transactions for Country Inn & Suites Sterling, VA and Hampton Inn & Suites Herndon, VA.
Supported the General Manager with all aspects of the hotel operations, hotel management and financial activities and sales.
Responsible for all duties of the front desk operation, including:
Responsible for greeting and registering guests, providing outstanding guest service during their stay, settling the guests’ accounts upon completion of their stay, answering phone calls, making and modifying reservations and concierge duties. Employee of Year award winner.
Responsible for welcoming customers and responding to any request in the breakfast room area, for setting up the daily complimentary continental breakfast, ensuring that the breakfast items were well stocked, ordering supplies, and cleaning up after breakfast.
General Managers School.